Cancellation Policy

Cancellations and Rescheduling To cancel or reschedule an appointment, please contact us within 24 hours of your appointment. During busy periods such as weekends, half terms, and holidays, please call the studio to cancel your appointment, as emails are not checked throughout the day and only in the evenings. Deposits Deposits are non-refundable. However, sessions can be moved, and the deposit is retained and can be used toward your total payment. Sessions can only be moved at Manic Ceramix’s discretion and require a minimum of 24 hours’ notice by email or by phone. If the session cannot be rebooked, the deposit is forfeited. See details below for further breakdown: Deposits are taken for Pottery Painting and Late-Night Painting. Studio Painting sessions – Your deposit is the studio fee for both painters and non-painters, and secures your booking with us. The studio fee deposit is separate from the cost of the pottery itself — you will only pay for the pottery you choose during your session. Please note: all attendees occupying a seat in the studio, including non-painters, are charged a studio fee. Due to seating is limited, this prevents another customer from booking and painting. Please note: all studio fees are non-refundable, regardless of whether attendees paint or not. At our discretion, any booking where a baby has been included and paid for a studio fee — but is not painting — will be refunded. Deposits on Late-Night Pizza and Painting are to secure the booking and food supply. Deposits on Parties are mandatory to secure the booking. Deposits on Workshops vary depending on the workshop.

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